The Brazosport Facts from Freeport, Texas on October 7, 1974 · Page 10
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The Brazosport Facts from Freeport, Texas · Page 10

Freeport, Texas
Issue Date:
Monday, October 7, 1974
Page 10
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When you need help>with your electric service, you need it fast Even if it's 10 o'clock Saturday night... \\ how a\ you are, \o»m* weeks ,nrii i km gel tough lo handle even <iYtail du? ing ordinary busi hour v And vuinctime's vou surd u* imexpntiedly At the Light we fetr! that you sinned be able to reach us whenever you need help Answer lines open all week So ue keep exit aordi- run l*oumnour Customer Servke Department. From Ka m to 11 p.m. all week long (Saturday and Sunday, loo), vou ^ ,w». all us for virtually am rc.tvon ()f course, you can reports* trouble at any hour. Say you've just moved to town and want to start servke. You're i hanging your address and want to trainfer it. Or you want to have servke disconnected. All tranxK lions can I*' handled by telephone. You don't have to make a trip into a I jghl Company olIke. You're UNI busy for that As far as we know, this seven- dav-a-weck xTvke b unique among ekxirk utilities. No run around Ik-ing transferred from department to department can | be an exasperaiinr experience. So we did something about it. In 1968, we pioneered the customer information system we're using today. With it, we can give you fast, informed answers. And do it on a IM.MV Almost alwavs, you'll lalk to only one |x*iv»n Our Niomer M*rvue reprfMrntaiive. Klly l*rke, for example. When FHy pn kv up yom caliche's prepare*! lo help as as you *;*v who sou rrstoring vmir electrk: service pioinpilv. And. we'll even tall you alu'i repair* are made lo IK.* sure \our lights are IKK k on, Over 100 thousand calls per month Wilh *.M) ans\%ei ntg jx»sitions and 160 Klh Prm-s. v*e handle more than HK> \\'htn u (iwiUr irftHJ r»«(r» tu, html imwrr trttlri *» ttfutti t io<"* rnw t/,nt rrtttHtn. are. or where you live.or what yovrr account numlxM" is. You're on TV I hat's all she need* to bring your service record to the closed circuit TV screen at her desk. Information about your account, including pasi and present electrkal usage, »s right there. Elly can tell whet her there's work in progress on lines in your area or if circuits are out as a result of a storm. She uses the same computer system to handle your request when there's a semce problem at your borne. Within two to three minutes, your request for help is in the hands of the service center nearest your home. So Light Company personnel can start calls.i month. Hie average transaction lime |>er call is three minutes. Your call prompt resjxwse (hanks to our autoirratk call distributor, it sjKfds vour call the InM available aiiNwerirrg station, vou <!<»• havx- \\aii. And \\e incrcMsc' stall in antu ipation oi jK'.ik calling JH-IHK|S. Als<i, v\e have an erneigeruv plan lor hard-hitting storms. When trouble is widespiead. though, even the largest, most sophisticated communkaiion system can't always keep tip with the Hood of calls. But vou can be sure- we'll take your call .is soon as conditions |x'imii. We're sensitive to vour needs. And we kno\\ that qukk servke, offered with courtesy and concern, is the kind you expect. This is why we've invested so Ytiu ^^ |o ^ a much in |x.*ople htpit>»ui «//*« iiWf and eijuipment to *» '^ ia J** 1 ' ^»w set up a customer communkations system thai really works. And works long hours to keep you in touch with us. Just call the Light Company, conipiuiy HPU«<O*I UgNing ft rUw Ca

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