Carrol Daily Times Herald from Carroll, Iowa on April 2, 1974 · Page 6
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Carrol Daily Times Herald from Carroll, Iowa · Page 6

Carroll, Iowa
Issue Date:
Tuesday, April 2, 1974
Page 6
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A Consumer Complaining BvTomTiede NEW YORK - (NEA) While sitting in his doctdr's waiting room, an hour past his appointment time, it dawned on Ralph Charell that he was being had. And he decided to do something: complain. When later he received the physican's bill, Charell responded with a bill of his You kept me waiting an hour," he explained, "and I charge $50 and hour for my time. I will subtract your bill of $35 from mine of $50. Doctor you owe me $15." '• • Audacity is second only to originality with Ralph Charell.' As indeed it must be. Listed by: the Guinness Book of Records' as "The World's Most Sue' cessful Complainer." Charell uses intrepidity as a kind of commercial judo in a car- niverous marketplace where he believes the ordinary consumer is other wise unilaterally disarmed. Usually, his shameless brass works. His personal and meticulously kept records indicate that in the past decade he has turned ordinary complaints - to department stores, to repairmen, to emp'loyers-into $75,000 profit "That's above and beyond refunds and such things," he emphasizes, "the $75,000 is PROFIT." The renumeration has not always been monetary In the case of the feud with his doctor, Charell's profit was merely better service: "Hedidn'tpaj? me the $15 bill But I can assure you the next time I had an appointment, he saw me on time." Usually, though, Charell feels his complaints warrant financial return When he complained to a New York men's shop that three purchased suits did not fit, he riot only got his money back but an additional $20 for cabfare, When he griped to a hotel manager that his room was noisy, $200 was deleted from the account. When he was splattered with some harmless dust from a construction site he pressed successfully for $200''damages." Often, Charell's rewards have come with surprising simplicity. He says he sometimes orders merchandise, then sends a complaint immediately afterwards this 'Comolain Now, Pay Later" policy permits recriminations to begin with the solution instead of the problem He claims goods which could normally be expected to arrive ui months, this way arrives in days. More often, however, Charell finds he must match wits and stamina with unwilling merchandizes, al. Several years ago tte cotripiained-to the New York telephone Co. about a balky ;p>h tine. .When ; h« requested a new number. He was turned down. For the next three years he bombarded the company with anger, records, pfeaditigs' all tbno avail. Finally, In desperation, he told the cqrrtaptiy that he was going to ad vise as many people ic^ys pib0ible to fold, ^artdr0i(tilj|te their a telephone bills. ca.Usi ifi'g: severe disruption of the company's atitoiinting. He , #id $208 in complaint fight, Charell insists hej Uses ncr -special pavers <ft rnuscleorj ifiis side. A non-practicing^ attoiiteif, hje do>s have . some; superior knowledge of the legal ramifications of con- surner^QQftytanvjreAatoons, but othgr than this be says anyone can do what he does and Usually Win •Actually, Charell would like to see everyone do what he does. He s^ays most Americans are, by nature, 97-pound weaklings in consumer affairs. He says most people are brought up to be victims, to turn the other cheek or to be losers. He tells the story of the man paying hundreds of dollars for an advertised luxury cruise in the Mediterranean, which .turned out to be a slave ship in , which the man was chained to an oar « when thetrui&e finally ended, the rhariva typical cbn^ surrier, approached the orjzani*er and said politely. "Excuse rate, I've never been on' a cruise before. How much does one tip the whipper ? " ( Charell would turn the meek to bold, he wants the consumer to inherit his rightful d fi d e^ r t «s What With services ever deteriorating, merchandise going from shabby t"6 impossible, aiKhliloated cor- portttftms retreating almost entirely from public contact, American Consumers must fight back "Everything," Charell says optimistically, "can be altered to the customer's iHe does not advocate outlandishness here He says the primary foundation of successful complaining is correct complaining "Be right I hever initiate a complaint unless it's completely justified." , When the complaint is legitimate, .Charell suggests peruerverance, faultless record keeping and sophistication ^"When you write to a company, use good stationery Personally , t use a tiffarty trantf. Nobody bothers with a bum" to tfe sure, Charell never plays the bum Occasionally, he finds the best tact is to plead helplessness, this way a com' •Junior Editors Quiz on- ABACAS !• J>jf«kz_^ QUESTION : What is A baca ? *.•*;• •'* ANSWER: Abaca is a plant of the musaceae or banana family, a group of stout tropical herbs, usually woody and large. A few members are staking ornamentals, others are grown for fruit A smafl number are cultivated for their fiber. The abaca t also called the Manila hemp plant, is important because of its cordage fibers It is not related to the true hemp plant, which js a member of the mulberry family. It is native tp the Philippine Islands where it has been grown since the 16th ce'ritury **the fruit of the abaca resembles a small banana, but is inedible No seed is produced by the fruit, so suckers or root shoots must be cut up and planted to produce a new crop The fibers pulled from the stalks of the abaca are strong and durable The coarser ones are used for making rope, particularly marine cordage, since abaca fiber is not affected by salt water The finer grades are used in making mats, huts, shoes and other native fabrics The abaca plant is also raised m Panama, Costa Rica and Guatemala. *1 / ^f i , t » < , f ^.2 (Judy Patterf of Newton, $*&& tfrjs ti prit'e for this question. You can win $10 cash pfits AP's^Kandsome World Yearbook if your question, mailed on a postcard to Junior Editors in care of this newspaper, is selected for a prize.) < * Back— ^ Profit pany official may' 'take pity on me—like an animal in a trap." But normally he takes more direct action. When he was informed once that his apartment building was being torn down, thus the renter wanted to break the lease, Charell held out almost until the wrecker ball arrived. By so doing he raised the likelihood the massive construction project would be delayed at enormous cost to the builder and thus was able to negotiate a nifty $25,000 set- tlemiint. Regardless of tactic, Charell has rarely lost a complaint. In fact, he has been so successful he may be reaching something Of a grumbling anticlimax. His exploits in the gripe field have resulted in one book, dozens of television talk show appearances, financial satisfaction and a film company is considering a movie on his life. "Damn," he say, somewhat forlornly, "things are going so good for me I don't have anymore complaints." Senator's Schedule By William P. Winkleman (State Senator. 24th District) < Saturday, April 6; I will be at Diamond Center School. 8 miles south of Aurelia. Cherokee County, from 2:00 p m to 3 30 p:m. aftd in Nemaha. Sac County from 3-30 pm to 5:00p.m. I want to visit with you about action taken by the Iowa Legislature of any additional subject that you may suggest. It will be good to see you. Among the actions taken by the Senate this week was the appropriation of $1 million additional for Iowa's soil and water conservation cost- -shanng program. It is for providing state funding of not to exceed fifty per cent of the approved cost of permanent soil conservation practices instituted under our new Soil Conservancy Plan, with priority given to projects on watersheds above state-owned lakes. The Conservancy Plan is recognized as model and original, internationally. My co-authorship of the plan is on e of my most memorable legislative experiences. Also of special interest to our district is Senate passage of bills to provide for referendum's for an excise tax on the sale of beef cattle and changing the milk check-offs for product promotion. Beef cattle will be assessed at the rate of 25 cents per head; feeders at 10 cents, and veal calves at 5 cents. Milk producers would pay 5 cents maximum per cwt. on milk sold throughout the year, after 3 cents the first year. We've got to get ; our economic message across to more people, especially the Eastern markets, before it is too late. We authorized the Iowa Mental Health Authority to formulate standards for community mental health centers with county supervisors to arrange for services. Counties will be given the option to establish centers to be administered by elected boards of trustees. The Senate also passed the bill redefining Chiropractic after making several changes in the definition as passed by the House. The bill was returned to the House. Expansion of the Law Enforcement Academy completed its trip through the Senate this week. So did the tuition grants program for law enforcement trainees in other Iowa schools, the broadening of the Academy Council, and three Department of Public Safety District Headquarters; also* a new Highway Commission materials laboratory. ATLAS SAVES GAS NEW YORK (AP) Mileage charts and detailed area maps are turning out to be the best friend of the "gaseless-Sunday" driver, according to veteran road atlas publisher Rand McNally. The company's 1974 road atlas includes point-to-point mileage charts for the United States, Mexico and Canada. It also d'fe ta;ilp histpr-ic:; educational and recreational sites to help careful drivers plan their trips and pick their gasless Sunday destinations in advance. For All Seasons! Printed Pattern A dress for all seasons and fabrics from stubbed linens to geometric print, knits to resort-cool blends! Zip it' for spring-summer doings! Printed Pattern 905f>: Misses' Sizes S, 111. 12, 14, 1H, IS. Size 12 (bust 34) takes 1*, yards 60-inch fabric. Send $1.00 for i-arli iiaiturn. Add 2r>r for each piittcrn for llrst-class mail and special hiimllim:. Send to Marian Martin Carroll Daily Times Herald Pattern Dept.. -3- West mil 'St..-'. New York. X. Y. 10011. Print NAME, ADDRESS. Zlj*. SIZE and STYLE NUMBER. ONK FUKK PATTKUN of your choice to send for. on*' f'tvi- pattern' inside NKAV SPUINO- SI'.MMKH PATTKUN TATA- I.O(!. I"" styles, all sizes, free pattern coupon. Send 7:V no\v. SEW-! KNIT l?nc)l; with basic tissue piltlerili • . *1.2~i Instant Fashion Hook *1.00 Instant Sewing P.ook 91.00 Carroll High to Host Career Night April 4 Carroll High School will serve as a host school for a College-Career mgnt on Thursday. April4, beginning at 7 p.m. Parents and students in sophomre, junior and senior classes arejnvited. The high schopls included are Carroll, Kuernper, Coon Rapids, Manning,. Glid- den-Kaiston, St. Bernard's of Breda and Ar-We-Va of Westside. Purpose of the event is for parents and students to acquire information on career opportunities. Carroll and kuemper students filled out checklists to determine which groups would be represented. Area college representatives will speak on their college transfer and career programs- The three 25-minute sessions will follow a browsing period from 7-7:20 p.m. Ushers will be on hand. The 29 schools and military brancnes to be represented are Iowa State University, Ames; University of Iowa, Iowa City; University of Northern Iowa, Cedar Falls; Drake University,Des Moines; Morningside College, Sioux City;Buena Vista College, Storm Lake; Wayne State, Wayne, Neb.; University of South Dakota, Vermillion, S.D.; Northweist Missouri State University, Maryville; Iowa Central College, Fort Dodge; Iowa Lakes Community College, Emmetsburg and Esterville; Des Moines Area Community College; Northwest Iowa Vocational School, Sheldon; Western Iowa Tech, Sioux City; Hawkeye Institute, Waterloo;U.S. army, navy, air force a;nd marine recruiters; Iowa Methodist Hospital School of Nursing, Des Moines; Stewart's School of Hairstyling, Sioux City and Omaha; Universal Technical Institute, Omaha; Spencer School of Business, Spencer; American Institute of Business, Des Moines; C.E. Business, Omaha; Des Moines A r,e a C Q m m u n i t y CoHege-SchpbPpf Nijr^ini; Carroll ;#ofya Irh^loymeflt Office, Carroll; United Electronics Institute, West Des Moines; and Gateway Electronics Institute, Omaha :^ f ' ; Farmers Deluged By WILLIAM J. SCHERLE (Fifth District Congressman) In the gush of spring floods, farmers are being deluged with more than the natural calamities. This time, it is the government bureaucracy. Efficiency experts have proposed one-stop service centers for the big-four agricultural agencies — SCS, FHA, ASCS and FCIC. But the proposal's planners have failed to consider how the farmer will be affected and this may prove its fatal flaw. Central to any farm program is consent by the House Appropriations Subcommittee on Agriculture, of which I am a member. Without our stamp of approval, funding will not be provided. At present, we are openly skeptical of any move which hints at reduction of service for our constituents. With the demand for food growing the world over, farmers are being asked to supply increased produce for consumption here and abroad. They, in turn, have come to rely on technicians, aid, and services the USDA provides through the four agencies to make their businesses a paying proposition. Now, when so many economic elements seem at odds with growers, many are concerned that vital programs will be cut and that consolidation is simply a guise for dismantling the USDA. Under former Secretary of Agriculture Clifford Hardin, a similar measure was suggested to divide up the Department and assign its programs throughout the maze of other federal agen- My Committee colleagues and I took a dim view of that plan and continue to be gun-shy of anything that will reduce needed assistance for farmers. As outlined by the Department of Agriculture, a State Administrative Committee will draw up plans for consolidation which must meet federal guidelines. These are scheduled to be submitted by June 3. 1974. While we agree that it is laudable to save time and money on federal programs, diminishing any function of FHA. ASCS or SCS would be foolhardy for the nation so dependent on farm produce. The most misguided national suggestion is the plan to take offices completely out of their counties and merge them into multi-county operations. To this, we vehemently object. Besides the flagrant disregard of trained personnel, such drastic change would destroy the current working relationship, between district agencies and their clients! Multi-county centers would force farmers and agents to travel prohibitive distances. These untenable federal guidelines would place agri-service centers within 45-minute travel radius of those served. Obviously the bureaucrats who set this standard have never braved an Iowa blizzard or had to use good plowing days to travel miles for federal aid. They have simply ignored the economic impact and human toll of such a monumental change. Our Subcommittee is willing to examine reasonable plans for constructive change, but we will not tolerate dismemberment of USDA. It is our responsibility to critically scrutinize every minute detail of the final plan. Consolidation is in the embryo stage and should take a minimum of two years to set in motion. Only by proving its compatibility with farm and community needs will the program receive fu'nding from the Agriculture Subcommittee. We view these agencies as a cornerstone in farm progress and stand ready to exercise our full discretionary power. Classified Ad Information Dial 3573 Want Ads! Business Services 14 Business Services 14 All copy for classified ads and classified display ads must be In the Times YHerald by 9 a.m. day of publication Monday through Friday and ( a.m. on Saturday to insure publication. , CLASSIFIED DISPLAY Per column inch $1.70 Additional insertions II 50 CLASSIFIED CASH WITH ORDER One day. per word 12c Three days, per word 26c Six days, per word Me CARD OF THANKS 20 words or less (2.50 Over 20 words..... lOcperword Business Opportunities 5 "IMMEDIATE INCOME" Distributor — part or full time to supply Company established .accounts with RCA-CBS-Disney Records. Income possibilities up to $1,006 per month with only $3,500 required for inventory and training. Call COLLECT for Mr. James (214)661-9208. 5-72-6lp Lost 7 LOST — ENVELOPE containing checks. Call 684-2876. Coon Rapids. 7-77-2tp REWARD FOR return of or information leading to the return of round finished piece of Walnut wood with bark intact — Approximately 20 inches across and two inches thich. Taken from Industrial Arts room at Kuemper High. Call 792-3389. 7-75-6tp Personals ' 9 REDUCE SAFE & fast with GoBese Tablets & E-Vap "water pills" Wilke Drug. 9-59-Up NEED HELP??For spiritual counseling, call Pastor \V. L. Laney 792-2599. 9-33-tfc Ambulance Service Given to the Fire Dept. DBS MOINES. Iowa <AP)The Des Moines City Council Monday took the city's ambulance business away from a private company and gave it to the city's fire department. City Manager Richard Wilkey had recommended the action, saying the fire department's rescue ambulances could provide the same service quicker and cheaper than Capital City Ambulance Co. Robert Hutt. president of the private firm, predicted that in three months the city will be back to his company with a plea to take over the city's ambulance business again. The fire department now uses three rescue ambulances and has a fourth on standby. Under the old city-Capital contract, which expired March 19. the private firm had two of its nine ambulances on standby for city use. The bulk of the calls answered by Capital have been accidents, sicknesses and injuries referred to it by the police department. Monday night, the council approved a $28,124 bid to buy two more ambulances, giving the city a fleet of six after the two are delivered. Fire Chief Lee Williams said he expects delivery in 45 days. RANCH DONATED WASHINGTON (AP) —The Fish and Wildlife Service has accepted the gift of a 220,000-acre ranch 65 miles south of Albuquerque, N.M., the largest tract ever donated as a wildlife refuge. The donor was the Campbell Family Foundation of Albuquerque. Lying on both banks of the Rio Grande .River and stretching into the desert highlands, the tract is said to be one of the last unspoiled desert grassland and brushland complexes in the valley. Beginning today, we are happy to announce that we will be owner and operator of the SEARS AUTHORIZED CATALOG SALES StOrtE. We will be looking forward to serving residents of Carroll and surrounding area with the same courtesy and service for which ? has becorhie r RUTH AND WILBERT LUSSMAN , 6-78-Kc 1* vo'ir oufo Insurance pr«- mium rias"'t dropped at least 20% this year, before you renew Co.I Bill Comito Prirgle Tax & Insurance 792-P805 Federal and State Income Tax "No Return Too Smoll" Pringle Tax Service. Inc. "Above Wallers Appliance Center" Bill Comito, Manager 792-3805 or 792-1558 DX LUBRICANTS SEE VERN "LECTENBERG RAY POTTER JOHN WHALEY, CHEV. INC. ED & LEO SEZ: Home, sweet home must have been said by a bachelor. Petroleum Products W1NNIKE & MASCH1NG OIL CO. Tank Wagon Delivery Corner Highway 71 & 3rd St. 792-9132 Carrdl The Choice of Thrifty People WANTED: GARDEN roto tilling. Taking calls now. 792-4537 or 792-1355. 14-57-30tc CARPETS CLEANED in your home or place of business by Von Schrader — dry foam method Call today for free estimate. Nu-WAY CARPET CLEANING 792-3898. 14-61-tfc AS CLOSE as your front door. HR Cleaners pick up and delivery, cleaning, pressing^and alterations. Dial 792-4333. 14-56-tfc TELEVISION SERVICE Prompt attention. Fair prices. Qualified technicians. WATTERS' Appliance Center Central Service. 792-26%. 14-48-tfc COMPLETE STEREO & PHOTOGRAPHIC SERVICE STEREO TOWN 221 E. 5th 792-3522 14-HS-141'. STARTER, GENERATOR magneto and ignition repair for your tractor, car or truck, Reinart Service, 7th & Hwy. 30. Phone 792-2126. 14-78-tf REALTOR® Action in SELLING ond i greater selection in BUYING contact a member of the MULTIPLE LISTING SERVICE Members are Comes Real Estate Comito Real Estate Greteman Agency O. J. Murphy. Realtor Pudenr Real Estate Thelen Agency Wilson Real Estate From a Household Spot to a Spotless House Your CARPETS clfaned and maintained hy the worm's leadlnu professional cleaning system* •- carpets, furniture, floors, walls and complete House-Wide Cleaning. Isn't this the day to coll 792-21 55 for o free estimate. H-fiG-tfe Where To Go 17 EVERY WEDNESDAY SPECIAL V4 Chicken French Fries, Roll, Salad $150 FOR KINK F001J — URINKK ENTERTAINMENT JAc. TREAT YOURSELF to an hour in the air. Fisher Aviation. Inc. 792-9128. 14-77-6tc SERVICE IS OUR BUSINESS or. Heating — Plumbing Air Conditioning MA/TAG—Washers Cr Dryers AMANA—Refrigerators, Air Cond. MAGIC CHEF—Ranges KITCHENAID—Dishwashers Call: DREES CO. for TODAY SERVICE Phone: 792-2863 'Home of Dependable Service" 17-75-ltc Livestock Wanted 43 BOOKEY PACK WE NEED voUH FED CATTLE Phone Don Clark 515-386-3330. Jefferson Plant Phone 515-266-3146. Des Moines 43-17-1tc We with to thank the Carrolland people for your patronage at the SEARS AUTHORIZED CATALOG SALES STORE and with Wilbert Lussman, the new owner, best wishes and success. BERNICE & RICHARD BARD fi-78-llc Carroll Livestock Sales THURSDAY, April 4 NIGHT SALE 7:30 Estimating 700 to 800 Hogs 100 Fancy crossbred pigs — 60 Ibs. Larry Handles, Manning. These are reputation hogs and will feed the very best. 150 Farmer's Hybred cross pigs — 100 will weigh 45 Ibs. — 50 will weigh 55 Ibs., tails have been docked. An outstanding set of pigs. From Lidderdale. 100 Fancy crossbred pigs — 40 Ibs. Odebolt. 50 Choice crossbred pigs — 50 Ibs. Carroll. 100 Crossbred pigs 40 to 60 Ibs, Manning. These are just a few of the early listings. Last week we sold 1433 head. For the past 30 days we have been running over 1,000 head each Thursday. The quality has been the very best and the selection wide. We will have our usual run of slaughter boars, bred sows and packing sows. CATTLE: Special breeding bull consignment: 4 Registered Angus bulls ranging in age from 14 to 16 months old. These will be register bulls and the seller will transfer the papers. These are the modern type Angus with a lot of stretch and will make good replacement bulls. Coming from Manning. Along with this breeding stock we will have several consignments of good native calves ranging from 400 to 600 Ibs. NOTE: For latest listings listen to Gary on KC1M at 12:55 on Thursday. Ringman: Wayne Rupiper Auctioneers: John Scharfenkamp Gary Rupiper & Harold Wieland Carroll Livestock Sales Gary Rupipor li (i H -;) 5 1 9 Ph. 792-3170 Ed Bueltel 792-9487 John Scharfenkamp 822-5589

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