AjO SATURDAY. OCTOBER 19. 1996 CONSUMER THE SALINA JOURNAL CONSUMER CORNER 1/Vhen looking for security system, be sure to shop around - CARLA <? STOVALL 1 Kansas ^Attorney General Dear Attorney General Stovall: My husband and I are senior citizens and reside in a rather isolated, rural location. When a young woman representing an out-of-state company telephoned to ask if we wanted a security system, we expressed some interest. When we asked about the cost, she told us the systems started at about $200. This seemed reasonable, so we made an appointment for a salesman to come to our house to demonstrate the product. When he arrived he talked a little about the system and how we could benefit. We know now most of what he told us was not true. For example, we told him that I was home alone much of the time. We asked if the system could be set while someone was hi the house. He answered that only tampered with window glass or shattered wood could set off an alarm. Actually, most loud noises set off the alarm. When we asked about false alarms he told us the system is infallible and there wouldn't be false alarms. He made several other misrepresentations, for example, that no wires would be required and police response time would be in seconds. Actually, when our alarm sounds, someone calls first and then decides whether to call the police. He also told us we could use the purchase as an income- tax deduction if we were on a prescription drug maintenance program. Our accountant laughed when he heard that. Unfortunately, at the time, we believed everything he said. He was very convincing. He told us his system regu- larly sells for $8,000. He must have seen our shocked expressions because he immediately dropped the price to $4,500 as a special deal if he could use our names for advertising. When we asked if we could have a day to think it over, he said no, the price would go back up tomorrow. Relying on the salesman's honesty, we signed a contract. After the installation, we began to experience false alarms and had holes in our walls where wires had been put in for this "wireless" system. We also found out by reading the contract more carefully that we had to pay another company $24.95 each month for monitoring the system. My husband called the company's president and told him how dissatisfied we were and that we wanted the system removed from our house. He became hateful and told us, "you bought it, it's yours." Attorney General Stovall, we cannot use this system because of all the false alarms it sets off. We have turned it off. This system was grossly misrepresented by the salesman. In addition, we have learned that a local company is offering a wireless system for about $700. Can you help us get out of this contract? Dear Kansas Consumer: You are one of several seniors who have contacted us concerning this security system. When we contacted the company's president, he argued that the "bugs" causing the frequent false alarms have been worked out of his current system. However, he agreed to remove the system from your house. He did not comment on his salesman's misrepresentations. There are several possible violations of the Kansas Consumer Protection $et evident in the sales presentation. This company had a salesman who made ml*, merous misrepresentations about material facts to persuade consumers to make a purchase. Although we have resolved your case, we are still invest!' gating and pursuing resolution of other complaints against this company for similar violations of the KCPA. Anyone interested in purchasing a security system should shop around and' compare prices and features as they would for any other product. If possible, consumers should shop locally. : INTERNET Cable TV is going on 'Net i Gable companies plan to test Internet access Service for television By Bloomberg Business News _ TREVOSE, Perm. — Comcast Corp. and four other cable television operators will begin trials of an Internet- access service over TVs in January. The cable companies, which have about 10 million customers cbmbined, said the TV On-Line service will permit customers to access the World Wide Web and use electronic mail without a per- s&ial computer. -"TVOL will broaden our Internet services to cover customers who do not even own PCs," said Michael DeNatale, vice president of corporate development at Charter Communications LP, one of the cable-TV companies participating in the trial. The trial will use set-top boxes made by General Instrument Corp. and Scientific-Atlanta Inc. to con- v.ert data delivered over cable-TV lines into images on the TV screen. •The service will cost as little as $4.95 a month. The companies did- aft say which customers will be included in the trial. c.The other cables-TV companies are Cablevision Systems Corp., Adelphia Communications Corp., and Telewest Communications Scotland, whose major shareholders include Tele-Communications Inc. and U S West Inc. j BRIEFLY c j Moths found in Rocky Road candy bars THAYWARD, Calif. — with Hai- ifoween less than three weeks tfway, Rocky Road candy bars were recalled Monday from stores t&roughout the country after m'oths were found in packages. The Annabelle Candy Co., which produces the candy, said the moths pose no health risks to consumers. The moths were found in several candy bars last week in California. ''Among the products recalled: Rbcky Road regular, mint and dark chocolate 1.82-ounce bars; Halloween-style miniature sizes and Rocky Road Six Packs and 4- tfunce Theater Pak boxes. Full re- fttnds will be available to any consumers who return Rocky Road candy bars to the store of purchase, the company said. The candy bars were distributed to stores in Alabama, Arkansas, Arizona, California, Colorado, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington state, and Wyoming. Chrysler minivans recalled for bolt defect The National Highway Traffic Safety Administration has recalled some 1996 Chrysler minivans equipped with integrated child-seat modules because the bolts securing the modules to the seat frame can break. In the event of a wreck, the child seat may not provide adequate protection to the occupant. . The models involved in the recall are the Chrysler Town and Country, Dodge Caravan, Dodge Grand Caravan, Plymouth Grand Voyager and Plymouth Voyager. Owner notification began in August. Dealers will replace the bol|s for free. Owners should call Chrysler's toll-free number (1-800-853-1403) if they have not received notification of the recall. For more information, contact the Kansas Safety Belt Education Office at 1-800-416-2522. From Staff and Wire Reports Welcome Back To Liberty Falls A BRAND NEW COLLECTION FOR 1996! Collect A Different Limited Edition Piece Each Week To Complete Your Collection By Christmas EACH Welcome back to the growing town of Liberty Falls! There are nine new buildings included in this charming collection. Each is made of cold cast porcelain and is handpainted in detail. Our exclusive pieces are the perfect accent under the tree or on the mantel, and make great gifts. Collecting them is simple by obtaining a new piece made available every week. Accessorize your village with sets of pewter people, sets of signs, lampposts, benches, trees and our new foot bridge, horses and mailboxes for just $5 each. TRIM-A-TREE. This Week's Piece, "Red Rudder Antiques," Available October 19 Mrs. Eloise Perkins, with a fine eye for furniture and accessories, i became an antique dealer to support herself after her husband died. She hung the small sign, "Red Rudder Antiques" commemorating her husband's favorite pastime of fishing, on the front porch of her house. The Liberty Falls Musical Bell Tower , is*atinail-:in offer for o^tOmers who ^ purchase all nine buildings this year. It is $12 and must be sent to the Liberty Falls Collection after completing the flyer with decals that come in each weekly piece's box. FIRST WEEK BONUS! The Liberty Falls Wishing Well is yours free when you purchase the Red Rudder Antique Building. Dillard's » For Your Convenience We Accept Visa, MasterCard, American Express, Discover, Carte Blanche, Diner's Club Or Your Dillard's Charge INTEGRITY. . .QUALITY. . .VALUE. . .DISCOVER THE DIFFERENCEI SHOP TODAY 10 A.M. - 9 P.M.
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