The Salina Journal from Salina, Kansas on October 12, 1996 · Page 10
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The Salina Journal from Salina, Kansas · Page 10

Salina, Kansas
Issue Date:
Saturday, October 12, 1996
Page 10
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AID SATURDAY. OCTOBER 12, 1996 CONSUMER THE SALINA JOURNAL V BETTER BUSINESS BUREAU Bureau provides info for consumers Access TV show will let viewers learn about Better Business Bureau Better Business Bureau By CAROL LICHTI The Salina Journal Consumers usually call the Better Business Bureau to complain about a product they bought or service they received. But Burl Ingle would rather consumers called before they make a purchase. "So many of the calls we get are after the fact," said Ingle, president of the Better Business Bureau in Wichita. "It is much easier to warn somebody than to try to do something later." To provide assistance to consumers, the bureau has a toll-free number through which consumers can find out information about a business. The computerized-system operates 24 hours a day. The caller can find a report about a business by dialing the business" phone number into the computer, Ingle said. Ingle and Tonya Ladish, the bureau's field representative for the Salina area, will appear Tuesday on a live, call-in program about the bureau. The show is scheduled to air at 8 p.m. on Access Television, Salina cable channel 6. Ingle said the bureau does want to hear about consumer complaints. That's how it develops information about businesses in the area. But consumers could check ahead of time to avoid problems, he said. The bureau is a private, nonprofit and nongovernmental agency aiding consumers and giving businesses a reputable method of self-regulation. Services are T CONSUMER CORNER Top 10 areas that consumers call the Better Business Bureau for information: 1. Home-based businesses. 2. Automotive repair. 3. Contest promotions. 4. Vacation certificates. 5. Used car dealers. 6. General contractors. 7. Basement contractors. 8. Roofing contractors. 9. Secured credit cards and advanced fee loans. 10. Alarm securities. f Top 10 areas of complaints received by the Better Business Bureau: , #' 1. Used car dealers. f t- 2. Automotive repair. 3. Home improvements. 4. Roofing contractors. j 9. Appliance repair. ,. | '*. 6. Pest control. \ 7. Carpet cleaning. |», 8. Dry cleaners. %>' 9. Alarm security. •*' 'v 10. Credit reporting agencies. RICHAE MORROW/The Salina Journal provided free of charge to con- deductible business expense. credibility. Other advantages in- sumers. Businesses pay a mem- Membership is by invitation on- elude group benefit plans for em- bership fee based on the size and ly, and members must meet strict ployees, arbitration services to number of employees of the busi- standards to belong, Ladish said, avoid lawsuits, cooperative adver- ness. The fee is considered a tax- Being a member gives a business tising and advice for effective ads. Businesses also rely on the bureau for information about companies they want to do business with, Ladish said. "People are looking before they buy," Ladish said. "They Want to be informed and be smarter before they shop." The bureau does not endorse a company or recommend a business. But it will provide consumers with information such as if there are any unanswered or unsettled complaints against the business, if the business is a member and information about charities or other organizations seeking donations. The Wichita office processes about 5,000 complaints a year. Besides complaints, the bureau also monitors advertising and selling practices and alerts consumers about fraudulent practices. The bureau receives about 600 calls a month and 76,000 a year from the 84 counties served by the Wichita office. There is also an office in Topeka and the Kansas City area. The Wichita bureau has about 1,100 members, Ingle said. The first Better Business Bureau started in 1908 when a group of business owners got together because they were tired of unfair advertising practices of their competitors. They called themselves the "Vigilantes for Fair Advertising." Similar groups formed, with duties expanding to monitor other marketplace activities and business performance. The bureau started in Wichita in 1928. Today there are about 138 business bureaus across the country. Buyer's remorse can't halt contract Microsoft changes its Internet approach Dear Attorney General Stovall: I really needed a newer, more reliable car than the one I was driving. When I started to look for a used car, I concluded that buying a used car would probably be replacing my old car with a new set of problems. One of the ~* dealers had a new car (last year's model) that I really liked. While visiting with a salesman, it seemed like we could arrive at a price that would carry monthly payments I thought I could afford. The salesman said he would allow a $2,000 trade-in value on my old car if I could come up with $500 in cash to cover a down payment. I signed a purchase order and loan papers and gave the salesman a $500 check. During the time it took for the salesman to process the papers, I realized I really could not afford to make this large purchase. While I knew I could make the payments, I also knew that I would not be able to afford to do anything else. Between my rent payment and this car payment, most of my monthly salary would be used up. I don't know if I could even afford gas. Attorney General Stovall, am I CARLA STOVALL Kansas Attorney General obligated to buy that car? Can I get my $500 back from the dealer? Don't I have the right to cancel? Dear Kansas Consumer: Based on the facts you presented, it appears you entered into a valid contract and have secured a loan for the purchase of a car. We always urge consumers to remember that a transaction that takes placq at a supplier's regular place of business does not carry the three-day cancellation period that must accompany most door-to-door sales. The $500 was a deposit or earnest money given to the dealer. The fact that you did not drive the "new" car off the lot does not necessarily mean that you can cancel this sale or that your deposit must be returned to you. Consumers do not have the right to cancel a sale merely because of buyer's remorse. We understand that you and the dealer are in the process of working out a compromise on the purchase of a car that is more affordable. To avoid facing a problem like this, think very carefully before you sign a binding contract, especially when the transaction involves a substantial sum such as for a new or used car purchase. It is always wise to take plenty of time to consider substantial purchases rather than deciding to purchase under high sales pressure. Go home, discuss the purchase with family and friends, and carefully evaluate whether the purchase will fit within your budget. By The Associated Press REDMOND, Wash. — Microsoft Corp. is overhauling its online service, making it less expensive, less techy and more like television. In coming months, the Microsoft Network will offer dozens of new Internet services, including music programs, game and comedy productions, an online travel agency, city guides and investment tracking. The new products introduced Thursday are part of the software giant's bid to gain dominance on the Internet, a market where it had little presence just a year ago. They also underscore Microsoft's emergence as a media company producing news, features and entertainment for the World Wide Web. MSN began last year as an online service, to compete with Prodigy, CompuServe and America Online. But with the exploding growth of the Internet, Microsoft said it is repositioning MSN as a feature-rich subscription service on the Web. "This is a watershed event for commercial online services," said Allen Weiner, analyst for Dataquest, a market research firm. "I think they are raising the bar in this industry." Microsoft, which had $8.7 billion in revenues last year, and other online services have run into strong competition from Internet providers, many of whom offer unlimited access to the Internet for around $20 a month. The Saline Co. Banks Will Be Closed Monday, October 1 4 in Observance Of BANK IV, Salina Bank of Tescott, Salina Branch Bennington State Bank, Salina Central National Bank First Bank Kansas Salina & Assaria Sunflower Bank UMB-Bank, Salina Under $26°° ermo. e La-Z-Boy fall Fantastic Sale! Shop the area's best selection of name brand furniture at our low warehouse prices. Below you'll find a few examples of the savings being offered here at Ted Augustine Furniture Warehouse. $499 La-Z-Boy Sofa The "Phoenix" Is featured in a large 91" sofa upholstered in an easy to clean olefin fabric. Accent pillows, tight back, and Slnous Wire Suspension. Matching loveseat available Shop the region's best selection of quality name brand sofas. $599 La-Z-Boy Sofa matching loveseat only $549 The "Melrose", an elegant traditional sofa with solid foam seating for added comfort and contrasting accent pillows. Matching loveseat available. Quality La-Z-Boy sofa's, loveseats and sofa sleepers for less at Augustine's Under 1 $31°° $599 matching loveseat only $549 The "Monterey", contemporary stripe 89" sofa with contrasting pillows, semi attached back and solid foam seating. Matching loveseat available. Large group of table lamps Compare at $145 reduced to $45 Wallaway Berkline recliner Compare at $799 reduced to $299 Repossessed La-Z-Boy Wallaway Sofa & matching Loveseat reduced to $1,299 Berkline Blue Chaise Reclining Loveseat compare at $1,539 reduced to $599 Repossessed Upright GE Freezer reduced to $399 Jed Augustine •: - | I iii'iiihiiT Uiiri'litiiiM' Shinvmiijns Up to 36 Monll'i.s lo Pciy I ayawuy • . MasterCard; Visa & Disc;ove 5 miles west on Hlway 140, on the way to Brookville lrBOO-563-1831 or Salina 823-6792 Hours: Mon.-Frl. 9-6, Thurs. 9-8, Sat. 9:30-5:00 L ^ A • Maximum APR 21%. 899 Credit Manager tor details. When you need to know. 825-6000 Using a touch-tone phone, call Community Line at 825-6001),, Then, enter one of the 4-digit categories listed below. /•- CAJEGORYJVIENU........lod(i;,, , j I ' '• I 1 •'' *• ARTS & ENTERTAINMENT ..... Salina 8c Region ??.... (ARTS)278V* r «• ADVENTURE/TRIVIA GAMES. Adventure Arcade 6942 Outer Space Adventures 6872" Ghost Hunters 6874 Treasure Seekers. ....^ 6875 ' Wizard WJG The We; Trivia Interact Entertai^^^^K ; ...6904 ; , S P° rts ^^P^^^k 69 ^' Hi«oJHI Really' Really Newspapel^S^B^^^'• • • • 694 9 Weekly Expert Trivia. 6941' «• COMEDY Joke of the *-ED Salina KS Wesleyan Brown Mackie. •-EMPJ JobTal K 6873', ,.6947' i.690l' '..6903', 9270R.I 6730 6735 6740 6744 6755'; «- FINANCIAL Commodities Hotline, Stock Qui Stock Mi NYSEUi AMEX OTC Bond Precious Wall MutU: 10 Most w HOROSCOPES Aquarius .................................... 6856" Aries .......................................... 6851 ! Taurus ....................................... 68S2'' Gemini. ....... ... .............. ..... ........ 685-J',' Cancer ....................................... 6854 C Leo ............................................ 685 5', Sagittarius .................................. 6859C- Capricorn .................................. 6860' !l Pisces ......................................... 6861 V > Todays Birthday. •- MOVIE Top 10 Movie Grosses ........... Top 10 Television Shows Top 10 Records. TVTonighj Cable- Movie ] Opinii Salina Headli; National World News Current Events -- RELIGION Daily D< Local AUM; Anothl AsThi Bold& Days of Ol General Hospi Loving Melrose Place, One Life to The Guii Young 90210 ; Soap «rSP Ski Hoi Lake I Sports Updal Major League Baseball NFL Football Scorecard.... NHL Hockey Scorecard... NBA Basketball Scorecard College Sports Scorecard... V*-WEATHER 68^ .-0927,/

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