The Tribune from Seymour, Indiana • Page 7

MONDAY, JUNE MM SEYMOUR DAILY-TRIBUNE, SEYMOUR. INDIANA "PAGE SEVEN 9. ancer driVe Player ouiid Drocram Supermarket Shopper by MARTIN SLOANE opening for summer Bungling customer complaints could be costly to supermarket Monday, through Friday and' will last 10 weeks. Anyone living in Seymour and 6-14 years of age is eligible to participate. Activities already scheduled are field trips on Thursdays, track and field a song snow, kids' dog show, games ana may otner activities Playground leaders for thisr summer are: Gaiser Park, Jennifer Reinhart and Shari Henley Shields Park, Ellen Shaw and Lynn Eckelman; Westside Park, Chris Kleber and Janet Joray; Kessler Park, Randi Selkeand Mysi Goss.

Thp Human Kprviric Tn'- sponsored meal program will be held again this summer.jn. conjunction with -the 'play- ground program at Westside and Kessler parks. The' meals will be catered to these two parks at 11:30 a.m. each day, except Thursdays. Seymour Park and Recreation Department's summer playground program begins todayat four park locations.

Theprogram will begin at 9 a.m. at Gaiser and Shields parks and run until rioon. The program will begin at a at westside and Kessler parts ana run until p.m: The program will be held Air board to act on June 1 requests -There will be a special meeting of Seymour Board of Avia tion Commissioners at 7:30 p.m. Tuesday Mana ger John D. Sprenger's office.

ine board will act on requests it could not act on at the June 1 meeting-because of lack of a quorum. Jerry Bryant has asked the board to' correct a surface drainage problem. Jack Rhoades has asked to lease a vacant airplane han-, gar. Walter Cook has asked for a rebate on improvements his company has made to an airplane hangar. The board is expected to open bids on the repair of the field's water plant and filtration system.

I i -Xr -V X- 3F 4 t-1 i'fy: JC -t I The supermarket industry to waking up to a fact that the -manufacturers have known for some time: that quickly handling customer complaints and solving the problems that caused tbem is vitally neces-. sary to retain business. Handling complaints isn't as easy for supermarkets as it is 7 for companies such as Procter Gamble and Kraft. The complaint process at the store is decentralized and involves many more people. Every supermarket employee who comes in contact with shoppers is likely at one time or another to be the recipient of a complaint.

A study made for the White House found that when shoppers complained to a store employee, the results were far from satisfactory. Fewer than half of the shoppers felt that their problem was handled properly. What did these shoppers do? More than half of them took their business elsewhere. And that wasn't the end of it. On the average, each told 11 other shoppers of their bad experience.

Clip file for setting up toll free telephone numbers to receive complaints and dispense information. Many stores are keeping caref ul records of complaints 'and periodically reviewing tbem to focus on problem1' areas. And employees who are good "problem solvers" are receiving special recognition. Will this trend continue?" It should. When supermarket shoppers receive the help that they need, 70 percent of them continue to shop at that store.

-And each of them tells three friends about their good Reread Update The people at Swift Co. have informed us that their Peter Pan One Bite Says We're Right Offer, originally distributed in 1979 without an expiration date, has been terminated. Campbell's has informed us that the "Campbell Kid Spoon" Offer is limited to one spoon per household. Offers published in this column always have a one per household limitation unless stated otherwise. Refund of the Day Write to the following address to obtain the form required by this $2 refund offer: Agree Summer Hair' Care Refund Offer, P.O.

Box 1025, Ridgely, Md. 21660. Send for this refund form before July 17, 1981. ror more lnrormapon on tne meal program, contact Randy Miller. Human Services at 522-8718.

Man sentenced MUNCIE, Ind. (AP) A Muncie man was sentenced to 60 years in prison for the mur-, -der of "a retired grocer, who was fatally beaten at his home -in May 1980. Mr. and Mrs. Jerry Lee Cnreton V' -L Couple to live in Louisville nur.ir.iAGE sale proceeds go to the ronald Mcdonald house FRIDAY, Jip 12th 9 to 5 ISOSIER OlSTliS VILLAGE 621.

SUGAR ST. BROWNSTOWN SEE OUR CLASSIFIED IN TRIBUNE ON TUES. Health products, beauty and cosmetic products (Filell-A) seeks business support, funds Seymour Noon Lions Club is soliciting funds from small area businesses and shops for cancer research by the American Cancer Society. Dr. Mark Thomas; chairman of the club's Cancer Crusade project, said canvassers are distributing cancer literature to the businesses and will not.

visit, residences or major -'industries. The drive which began May 14, will continue through June 13. Any businesses missed in canvassing but wanting to contribute may do so by calling Thomas at his office at 523-1860 or at home at 523-1699, or by contacting jny Noon Lions Club member. AD club members must turn in their collections no later than the June. 18 meeting.

Waste not; clear as glass WASHINGTON (AP) The Department of Energy wants to find out if some of the radioactive wastes from the Three Mile Island nuclear plant accident can be turned into glass. Herb Feinroth, deputy director of DOE's nuclear special projects office, said scientists want to truck 100 cubic feet of the wastes to laboratories at Richland, and Idaho Falls, Idaho, next year io extract irradiated zeolite from it. 4 psychic B.E.T. Public Demonstration THURSDAY JUNE 11th 7:00 P.M. Jefferson County Library 420 W.

Main St. Madison, Indiana pTAGECHBS 16 OZ. PACKAGE OUANTnV RIGHTS v-v UJKt sn laTnaaBsT 0 Now at home at 1651 Eden-side Louisville, after a wedding trip to Gatlinburg, are Mr. and Mrs. Jerry Lee Cure ton who were married at 2 p.m.

May 23 in St. Ambrose Catholic Church. The bride is the former Dawn Rene Belcher, daughter of Don and Marilyn Belcher, 726 W. Seventh St. The groom Is a son of Mr.

and Mrs. Bernard Sieland, CaseviUe, Mich. Sanctuary decorations included altar bouquets, a unity candle; aisle cloth and white and yellow bows on the pews. Mrs. Janet Weekly was vocalist and Sister Militia was organist The bride wore a gown of polyester organza over taffeta with venise lace trimming the bodice and high collar.

Tiers of ruffled organza accented the yoke and extended over the shoulders. The full skirt and chapel train ended in hem flounces. Vftnljifft lure ravfrrHl th FQTTSCSSS.DT ttEDBIXS SUPPLIES NlWt UNITY CANDLE HOLDERS IN LOVELY BRASS 21S S. 4tt St. ltd 522-5496 IVJ I IV IX uifiKRfirainr 731n)C3u IV 1 natural waists, full circular skirts and sleeveless short jackets.

They carried yellow daisies and carnations and wore gold bracelets, gifts from the bride: Glynn Stengel, Louisville, was best man. Groomsman was Jim Cobb. Ushers were Jeff Cureton, Louisville, groom's brother; and David Belcher, Columbus, bride's brother. A reception was held at the American Legion Home. A three-tier cake was trimmed, with white and yellow daisies and topped by a blowq glass figure.

Daisies amid greenery decorated the guest tables. Assisting at the reception were Mrs. Mary Oyer, Miss Lauri Lamb and Miss Karen King. Mike King, WCSI, Columbus, provided reception music. Prenuptioal showers were given by Mrs.

Sharon Tire and Mrs. Kim Darlage, Mr. and Mrs. Glynn Stengle at Louisville and co-workers at U.S. Industrial Chemical.

The bride is a 1976 Seymour High School graduate and is a member of Epsilon Sigma Alpha International Sorority, Lambda Pi Chapter of Louisville. She is employed with Industrial Chemicals of Louisville. The groom is a 1969 graduate of Trinity High School, Louisville, and served two years with the. U.S. Navy.

He is employed asva journeyman meat cutter with AfcP Food Stores, Louisville. IaJSl3qi ysuVe Ehsulj.u a All of a supermarket's efforts to attract new customers may be offset by poor customer relations. When a dissatisfied customer decides to shop elsewhere, the supermarket loses $3,100 in annual sales. The White House study indicated that as few as one out of SO dissatisfied customers went to the trouble of complaining. So, one complaint may be the tip of an iceberg that win eventually melt away $155,000 worth of business.

Facts and figures like these are leading supermarkets to become more activist in their approach to customer relations. They are giving their employees more, training in how to handle complaints and' more authority to take prompt and effective action tp solve them. Recent industry surveys show that customer courtesy booths are one of the most popular features in supermarkets. Stores are also making it easier for customers to communicate with them by offering comment cards and by refunds Universal Product Code from any Clearasil Cream or Clearasil Lotion. You will receive $2 for the two proofs and 50 cents for one proof.

Expires Aug. 31, 1981. CURAD OFFER. Receive a refund equal to the purchase price. Send the required refund form, the outer carton from 100 tablet Anacin, the Universal Product Code number and size from a Curad tin written on a separate piece of paper and a register receipt with the Curad purchase circled.

This offer is good only on these Curad tin sizes: 1-inch 30s, assorted 50s, assorted 50s' with 20 free. Expires Sept. 30, 1981. ENCARE Refund Offer. Receive a 75 cent refund.

Send the required refund form, the Encare carton and flap containing the expiration date and control number and the register tape with the Encare price circled. Expires Dec. 31,. 1981. JOHNSON JOHNSON First Aid Kit Offer.

Receive a $1.25 refund. Send the required refund form and the outside -printed flap from the package containing one Regular; or Compact First' Aid Expires Oct. 31, 1981. TYLENOL Store Coupon Offer. Receive a $2 coupon.

Send the required refund form and the front panels from any two of the following: Regular Strength Tylenol, Extra Strength Tylenol, Children's Tylenol, Sine Aid, Cotylenol. Expires Sept. 30, 1981. VICE'S VERSUS THREE Refund Offer. Receive a refund of $1 to $1.70.

For $1.70, send the required refund form and the front panel from 60 tablet Vicks Versus Three. For $1.35, send the form and the front panel from the 40 tablet size. For $1, send the form and the front panel from the 20 tablet size. Expires Aug. 31, 1981.

CanrrtfM. IfU Umttel Featm Syailcato. Burger Queen has new name With the changeover of its restaurants from Burger Queen to their, new name, Druther's Restaurant, Burger Queen Enterprises Inc. announced that, its official new corporate name would be Druther's International Inc. The company will continue to be headquartered in Louisville.

It has a Seymour restaurant. -Thomas L7 dent, emphasized that the new name for the restaurants and for the corporation represented no change in ownership or management. The company is privately held and the same owners and top executives of Burger Queen Enterprises continue on with Druther's International Inc. The company operates 171 fast service restaurants In seven states in the United States. The restaurants are a mix of company owned and franchised restaurants.

The company also franchises restaurants in four foreign countries England, Canada, The Republic of China, and the United Arab Emirates. The company project sales in 1981 in excess of headpiece which secured the waltz-length veil. She carried a -colonial bouquet of white fresh roses, yelow silk roses, baby's breath and white ribbon with lover's knots and wore her mother's pearl earrings. Mrs. Donna Louisville, was matron of honor and Mrs.

Julie Belcher, Columbus, bride's sister-in-law, was bridesmaid. They wore maize gowns of embroidered lace with spaghetti straps, belted ''rutHJ- JT Oscar Ewins Cottage Cheese Oscar Evving 2 Milk PLASTIC GALLON Eckrich -Regular or Jumbo Franfts Austin graduate interns at Scott probation office Jll. III! 12 OZ. Orange or Lemon-Lime Gatoradc SW t. A QUART JAR s2)e) Prices Participating effective June 8-14, 1981.

stores only Cup out this file and keep it with similar cash off coupons beverage refund offers with beverage coupons, for example. Start collecting the needed proofs of purchase while looking for the required refund forms at the supermarket, in newspapers and magazines, and when trading with friends. Offers may not be available in all areas of the country. Allow 10 weeks to receive each refund. The following offers are worth a total of $10.34.

This week's listings contain $24.73 in new refund offers BUGS BUNNY Save $1 Refund. Receive a $1 coupon. Send the required refund form and two front panels from Bugs Bunny vitamins. Look for the form on the package. Expires Dec.

31, 1981. CHILDREN'S CEP AST AT LOZENGES Refund Offer. Receive a 50 cents refund and postage. Send the required refund form, the front from one carton of Children's Cepas-tat Lozenges and the register' tape or receipt with price circled. Expires Oct.

1, 1981. CLEARASIL Refund Offer. Receive a refund of 50 cents or $2. Send the required refund form, the entire Universal Product Code from Clearasil Soap or any Clearasil Pore Deep Cleanser and or the action being deemed necessary. "The juvenile system works on rehabilitation," said the intern.

"But sometimes' it's hard to determine what (action the probation department may take) is best for the individual, family, and community? "Sometimes we have to put the community at the top of our priority of concerns." But getting a youngster to understand that being a good citizen of the community is sometimes moreimportant than his individual wants and desires is sometimes difficult to do, Jessee noted. Both Jessee and Cunningham agree that probation is not a matter of 'big brother' watching. "Probation is a chance for (youngsters) to prove themselves," said Jessee. "It's based entirely on the effort of the individual as to whether be goes straight or to jail.for his doings." Hoosier named to Navy post INDIANAPOLIS (AP) A 39-year-old man has been appointed deputy assistant secretary of the Navy's Reserve Affairs. -Fred Davidson III, of Indianapolis, was named to the position, Navy officials said Friday.

Davidson said his appointment makes him the highest ranking black the Pentagon. Lady Borden's Ice Cream lit Seymour: 612 Oak St 719 Ewins St 19 QUARTS RESERVED Eckrich Smoked Sausage "Great for The Grill" Ritz Crackers Vii Sprite TB "Probation isn't punishment. You aren't sentenced to probation. Rather, probation gives you a chance to prove yourself and to prove to society that you can fit in." That assessment of the probation system was made by William Jessee, an Indiana State University senior serving an internship with tne scott County Probation Department this summer. The 22 year old Jessee, a resident of Scottsburg R4, is a 1978 graduate Austin High School and is majoring in criminology at ISU.

During the internship program he is serving under the supervision of Scott County Probation Officer D.K. Cunningham and will be aiding the county probation officer as well as learning about the probation system. "Jessee will certainly have every opportunity to obtain on the job training with the probation department because, according to Cunningham BAhAAl la Allfr fa Aiir hitalAc! MmA flf the SrTI S7(op Plus Deposit 16 OZ. RETURNABLES However, youthful clients aren't' the only ones to be referred to the probation office. Adults who are placed on probation routinely check in with the department.

Jessee said that currently he has been working with Cunningham processing preliminary personal, social, academic, and employment information, on clients referred to the probation department. He added that, when instructed by the court, he will also assist in developing pre -sentence and pre disposition reports on adult and youthful law offenders. In dealing with youngsters, Jessee said that he has found that he must be yet compassionate in probation." "Sometimes decisions need to be made which, at the moment, are sad but in the long run will benefit the youngster," be added. Cunningham pointed out that with Jessee in his office at nearly all times, the time IhaT the internist has been associated with the county probation officer has served to benefit both parties. "This has and will be a two way street;" said Cunningham.

"I'm benefiting from him as much as he is benefiting from me." While be said that it is still early in his internship tenure and he has not yet been exposed to many court ordered probation cases. Jessee acknowledged that he preferred to counsel with youngsters prior to anv court LB" year." Cunningham estimates that his office will deal with an estimated 80 people placed on probation during the summer. "But we'll have contact with a larger number of people who aren't on probation," siad the officer. The court system isn't the only way clients will show up at the county probation office school officials, police officers, and welfare personnel may also advise the office of individuals which may be potential violators..