The Palm Beach Post from West Palm Beach, Florida on December 12, 1976 · Page 131
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The Palm Beach Post from West Palm Beach, Florida · Page 131

West Palm Beach, Florida
Issue Date:
Sunday, December 12, 1976
Page 131
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FF2-Palm Beach Post-Times, Sunday. December 12, 1976 Workers, Cure for AunitaDinmatlaDini Bosses Discover Blue-Collar Blues satisfying, meaningful and productive. Most have gotten into the field in the past two or three years. A few ventured in a decade ago. "We get more and more calls every day from companies who are feeling that they've got to get into this field in a hurry," Mills says. "And I think organized labor is going to get more involved." The enthusiasm in industry is not altruistic. Executives have found that it makes good business sense. That realization may have been induced by the recent recession, Mills says. It has always been assumed in economic theory that an increase in the amount of machinery in a plant will make each worker more productive - he will turn out more units of the product in the same amount of time. In the recent economic slump, when money for new machines was tight, many managers turned to improving the other key input of production - human labor - in an effort to increase productivity. It cost very little to try. "We want to increase human productivity by designing work for humans," said Louis O'Leary, an assistant vice president in the human resource development department at American Telephone & Telegraph Co. "We do know that there are productivity payoffs when work is designed properly." In the more than 10 years it has been studying job design, AT&T's efforts have reached tens of thousands of operators, telephone installers and engineers in every part of the country. The company's in-depth analysis of its jobs has led to three basic concepts, loosely tagged modular, feedback and power to act. The modular approach is to make each job naturally complete. Employes who assemble phone books, for example, are sometimes assigned the entire book, A to Z, instead of just a part. Installers may be assigned to a regular "turf" or territory, where they become personally acquainted with their customers and get feedback from them. Granting employes the power tc act, to make decisions, giving enough responsibility "to really do your job," is also a key component of the program, O'Leary says. Engineers in many cases no longer need as much approval by superiors of their work as before. Operators are given the freedom to handle some calls, such as emergency calls, that once were passed to their supervisors. "It generally amounts to shoving responsibility down in the organization, giving the power to act to the person doing the job." Another early entrant to the field was the Eaton Corp., a big international manufacturer of auto and truck parts and other items. In 1968, a plant manager, who was to build a new facility, asked the company's personnel executives how to avoid in the new plant the deterioration in employe-employer relations that had occurred in the old. Their answer, that a person at work should be accorded the same dignity and trust he experiences in his family and society, has been implemented in more than a dozen Eaton plants built since then involving more than 5,000 workers. Management sought to foster a new mood and attitude in the plants and left any changes in job design to follow spontaneously. The new attitude is manifested in the replacement of rules and penalties with counseling, the elimination of time clucks and buzzers, regular meetings at which employe opinions are sought and equalized benefits and disciplinary measures for factory and office workers. Writing in the Harvard Business Review, an Eaton executive reported that absenteeism at the new plants where the concept was tried ranged from .5 to 3 per cent, compared with 6 to 12 per cent at old locations. An average 4 per cent of the work force at the new plants quit their jobs annually, compared with up to 60 per cent at old locations. Hourly . output at some places rose as much as 35 per cent. Numerical comparisons are difficult, those involved in quality of work programs say, because many variables can't be measured. And in most cases, the projects are too young to have produced measurable results. There is a second, more subtle force motivating businessmen to and have involved in some way nearly 40 per cent of the work force. The GM approach is based largely on team work. Assembly line employes who once handled just one small part of a car are being split into small groups that build an entire sub-assembly a transmission or engine, for instance. More freedom to made decisions on the line is being granted. And in one case employes participated in the design of a new plant. Warren, who is director of human resource development at GM, describes his job this way: "What do you like about your job"'' What don't you like? If I could do away with what vou don't like ..." "the blue-collar blues." The complex contained the world's fastest, automated assembly line. The workers at the complex struck. A number of issues were on the table, but the real dispute was attributed to the increasing mechanization and dehumanization of work. "We pay the highest wages but we've never gotten our money's worth," Warren said. "We've excluded the people and tried to lean toward technology." In 1973, GM and the United Auto Workers formally agreed to work together to improve the quality of work. Since then, projects have been instituted at nearly every GM plant It has always been assumed that automation increases productivity. But now many American businessmen are finding that productivity also rises when jobs are designed so that labor has a greater sense of satisfaction and respect. By TERRY KIRKPATRICK AP Business Writer Some old notions about work are changing. Like the idea that labor and management must always be at odds. Or that a person will produce more if he is placed before a bigger, faster machine. Or that many jobs will always be dull and routine, their holders consigned to lives of quiet desperation. In their stead, a new philosophy of work is developing at factories, mines and assembly lines across the country. For many, the race to the parking lot at the first sound of the whistle has disappeared, because the whistle and the time clock have disappeared. For others, the end of the day now means the beginning of class in the company school or lingering to discuss tomorrow's work. To many employers, it has brought the pleasant discovery that fewer workers are calling in sick, showing up late or filing grievances or that output is rising and the accident rate is declining. "This is a new kind of culture, in which everybody - worker and manager - comes to have a completely changed view of himself," says Ted Mills, director of the National Quality of Work Center in Washington. That group, funded by government and private grants, helps develop quality of work experiments. iMany companies have experienced such a sharp increase in productivity after instituting quality of work programs that they don't want their competitors to hear about it, he says. Others see them as a way to keep a union out or weaken an existing union, and don't want their motives publicized. Nevertheless, Mills estimates that between 2,000 and 3,000 companies, large and small, have undertaken serious efforts to change the structure of work - to make it more By BECKY SCHROEDER Post Business Writer A definite "European look" has come to the Via Parigi on Worth Avenue in Palm Beach with the recent opening of two clothing shops by fashion designers Carlo Palazzi Miid Alan Duddie. The shops Palazzi's featuring men's clothing and Duddle's catering to women are among several new tenants on the westernmost of the shopping corridors off Worth Avenue. Puddle, president and director of both stores, will stay in Palm Beach to oversee the first year's operation. Palazzi will divide his time between Palm Beach and his headquarters in Home. A full line of accessories complement their European-styled clothing, which features fine detail on such expensive fabrics as silk and gabardine. Clothing prices are comparable to other Worth Avenue shops with ladies' blouses and slacks from $75 and men's leisure suits from $225. Palm Glades Heal Estate has opened at 1739 N. Military Trail in suburban West Palm Beach. Owner Milton I). Oliphant and five associates handle both residential and industrial real estate. Kelly's Drafting has opened at 319 Westminster Place in West Palm Flimfl am A Palm Beach County law may blunt the impact of these transient repair crews. In addition to having a municipal or county occupational license, home repairmen must have their name, their business' name and phone number on their trucks. The safeguards aren't guarantees, though, and double-checking the repairman's reputation is well worth the time. Restaurant and motel operators like the business tourist season bungs, but there are pitfalls. Of the 2iX) fraud complaints filed this year with the West Palm Beach police department, only a tenth are true flim Worth Avenue Goes European the North Technical Education Center. Custom Ambulances ot Florida, a manufacturer since 1971 of emergency vehicles in Lake Park, has merged with E V F. Inc.. another manufacturing firm. The merger will create new dealer distributor groups in 22 states. A 15,000-square-foot factory has been opened near the Custom Ambulances office at 109 Miller Way in Lake Park The company will "stay at that location and Ernst Temrne, founder of Custom Ambulances, will remain its president and chief operating officer. Picnic Tomato Farms, a subsidiary of American Foods, opened Wednesday at three locations, according to manager Joe Cerniglia Jr. The main location for the you-pick-it farm is on Lantana Road west of Military Trail. DELIVERY X CATALOG TAPES e WIPES CARTONS BAGS-BOXES TAGS-LABELS POLYETHYLENE TV-STEREO-BETAMAX WILLSON'S TV 1000 U.S. 1 Lake Park V844-0777 844-1144y W lirn Shopping T HI- MO SALi: anything on any type pa consider the quality of their work. It is the perception that America's work force has changed, that its members are more sophisticated, better educated and have higher expectations than ever before. "American industry and business have treated their workers as children ever since the start of the Industrial Revolution" says Al Warren, a General Motors Corp. executive. "What we're talking about is, whatever you do, you ought to have the opportunity to do it as an adult and not as a child." Four years ago, a GM auto assembly cqmplex at Lordstown, Ohio, became the center of the new attention being given to what was labeled system and already has plants in operation in Palm Beach, Dade, Sarasota and Lee counties and in the Bahama Islands. The Home Builders & Contractors Association of Palm Beach County will sponsor -a seminar Thursday, Dec. 16, for Realtors, builders and investors on the new Tax Reform Act. The afternoon session will be held at the Sheraton Inn West on Palm Beach Lakes Boulevard. J. Arthur Goldberg, Miami attorney, and Robert A. Billig and Sol Stiss, accountants, will head the program. They will explain the impact of the new law on the real estate industry and investors. Construction of a three-bedroom, two-bath home will provide on-the-job training for vocational students at South County Technical Education Center in Boynton Beach. The home building project, result of an agreement between Home Federal Savings and Loan Association and the Palm Beach County School Board, will be started next September and be completed by June 1978. Proceeds from the sale of the house, above costs and interest payments, will go to the School Board for reinvestment in another site for a second home building project near says a relatively high percentage of the "earn big in your spare time" advertisements are fraudulent and give little attention to the product or service to be sold. They depend instead, the association says, on the victims' naivete about the products' true sales possibilities. Con men "have more guts than most people," says one police official. "That's why they succeed. They come in, wipe a person out, then just disappear." yV'M!f r)KMUY,. 'MAM GOING ft GROWING loin Woolte, I. lyroni, Public, Start, lk id i, Donnys, Gn'l Nutrition, foyo, Ro dio Shack and 40 mart iptcialty thopi in Polm ach County i nowul (MAC. Still room for shott, mon't wtar, tobacco, ptnonal torvtco. specialty thopt, ond whottmrl tIM V f OH '77 nun v ti ill R. L. Burnham Assoc. Rtg Rial litott Biokti 100 E Linton Blvd Delray Beach. Fl 33444 Ph: 272-1781 REAL ESTATE We ore a long established firm ond oiler a complete realty service sfjnf or bring col today. 521 so oiiv. ANDERSON & CARR, INC. p0. Wet Palm Beach REALTORS MIS 833 1661 Business Uriels Beach will merge into First Citrus Bank of Indian River County First Citrus will be the surviving bank, and the office of the First Westside Bank will become the branch known as the Westside Banking Center. This consolidation, which must be approved by the Florida comptroller, is designed to provide Westside branch customers a greater range of services than was available at the former Westside Bank of Vero Beach facility. Total assets of the merged First Citrus Bank will be $65 million The banks' board of directors said the merger will have little effect on existing personnel. Basic Technologies Inc., a West Palm Beach manufacturer, is building two brackish water desaliniza-tion plants for Saudi Arabia capable of purifying 270,000 gallons of water a day. Company President Paul Culler said the two plants, worth $500,-000, will be delivered by the first of the year. The reverse osmosis water desalting method to be used in the plants is quicker than conventional water purification methods, Culler said. Basic Technologies is the only Florida manufacturer of this type From FF1 actions are accompanied by a steady stream of chatter designed to distract the cashier. It does the con man walks out of the store with change for a $10 that he never surrendered. You can get swindled in your own home, too. The Florida division of consumer services in Tallahassee receives dozens of questions on "earn money at home" schemes operating in the state. One popular format for them is to charge the person answering the advertisement several dollars for only a list of companies that supposedly need envelopes addressed The rest is up to the customer. The Direct Mail Marketing Association, a nationwide trade group, Beach. Owner Judith Kelly will provide general architectural drafting as well as permit plans for new homes additions and renderings. A new line of totally organic cosmetics has been developed by Mar-garite Moon of 101 Gale Place, West Palm Beach. Called Margarite Cosmetics, the products will be sold through beauty salons, health clubs and private-home showings. Plans include franchising within the next six months, Larson and Associates, a new employment service, has opened offices in Forum III Central Tower in West Palm Beach. Headed by Ronald L. Larson, former Snelling & Snelling manager, the new service specializes as personnel consultants. A food-portion-controlled restaurant. Waist Watchers, opened at 2706 Okeechobee Blvd. in West Palm Beach. The restaurant and health food center, owned by Ann Rizzi and Barbara Fenton, features homemade yogurt and veal dish specialties. The restaurant seats 50 persons. Anticipating countywide branch banking, two First Banker banks in Indian River County will merge, leaving one bank and a branch in the county. First Westside Bank of Vero flams, the majority are "bill skips." A bill-skip customer enters a re-stuaurant, enjoys a good meal, then gets up and walks out of the establishment. By the time a waiter or manager realizes what's happened, the "customer" is long gone. The business community is target for another favorite. In a busy line the swindler pays for a small item with a large bill, perhaps a $20. When the cashier gives change, the swindler immediately puts some on the counter, asks for a smaller breaking of the bills, changes his mind several times, putting money back and forth on the counter. These join an exclusive club of newspapers," Creamer said. "Last year only 72 papers reached the one million ad mark among the more than 2,000 dailies in the United States and Canada. The Post-Times ranked 61st among this elite group." Other papers in the one-million bracket include the Los Angeles Times, Miami Herald, Montreal Star, Ilouston Chronicle and St Petersburg Times. 30 DISC Ol Sharp plain copiers. Copies SUA!,'!' per, even on your letter heads . . . Call C.O.P.I. 832-7575 Post-Times Prints One Million Ads POSITION TOTED Hi, my name it Jane and I am cfean, attractive and well built. I have excellent references. I do not smoke or drink. I am proficient at payroll, general ledger, inventory control, account payable, accounts receivable, branch accounting, budget accounting, quarterly taxes, profit and loss statements, balance sheets and making reservations. I will work for $564.00 per month. I am eager for a position; so if you hire me, I will ask for no sick days, pay raises, holidays, or vacations. I will never come in late, take breaks, or refuse overtime. I am easy to get along with, never talk back, receive new work assignments cheerfully and have a brilliant memory. If two or three of your present staff are giving you problems, I will do their work in my spare time. I will ask for no additional salary. I am only interested in your career, so although I am beautiful, I promise never to upset your wife or make her jealous. Plotuo give me a try! Call 842-4900. Ask for Jane. You can interview me personally at Accurate Computers, 765 Northlake Blvd., North Palm Beach, or a representative will bring my resume to you. P.S. I type over two thousand words per minute. ESTATE PLANNING I k Ideas to Enhance Your Estute" 1 j AVOID PROBATE t 0 MINIMIZE TAXES $ O Phone lor a free reprint of Read- V Q er'i Digest "Time to Clean Up Our S V Probate Courts." 5 ij 686-4171 Joseph Tttumentlial For the fourth consecutive year, The Palm Beach Post-Times has reached the million mark in classified advertisements published within a year, according to classified manager Don K. Creamer. The total number of ads through the end of November hit 1,000,500 with an anticipated total of 1,088,500 by the end of December. "In reaching a million ads, we f t

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