The Salina Journal from Salina, Kansas on May 30, 1998 · Page 10
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The Salina Journal from Salina, Kansas · Page 10

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Salina, Kansas
Issue Date:
Saturday, May 30, 1998
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Page 10
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AID SATURDAY, MAY 30, 1998 CONSUMER THE SALINA JOURNAL Y CONSUMER CORNER T AUTO SAFETY CARLA STOVALL Kansas Attorney General Goinv OutOf Business Everything Must Go... Root Candles Personal Bath Holiday Room Items • Momma Ro' Pottery • Louisville Stoneware • Much, Much, More! Open ^ Mon.-Fri. ^•'"1 Noon-5 IF^-V^V'l o l -'«'" '^ f lFlp Sat ][jg 10am-5pm The Koch's House (785) 825-2780 Broadway & State • Salina Safety agency studies vehicle failures Policy change annoys > Stovall advises shopper that stores set their own exchange procedures Dear Attorney General Stovall: I recently went to a wholesale department store and purchased a summer outfit for my baby granddaughter at a wholsesale department store. The outfit was on sale because it was not the summer season. I paid $12.99 plus tax. When I showed the outfit to my husband we agreed it would be too small for the baby by summertime. About a week later, I took the outfit back to the store and intended to exchange it for a larger size. All the tags were still on the outfit, but I could not find the sales receipt. A larger size was not available, and the clerk at the service desk told me she could not give me a full refund because the item had been reduced even further. She also said she had to see my driver's license before she would refund anything. I have shopped at that store for years and never had to show my driver's license for a refund. But she merely glanced at it and proceeded to hand me a yellow credit slip for $11.04 instead of a cash refund. I have to spend the money in this store. The clerk would not explain anything about this policy. In the past, when I exchanged or returned something, I always received my money back, no questions asked. I was so angry I simply left the store. That evening my husband went to the store and asked about the new policy. He was told it had been implemented around Christmastime. Can a store suddenly change its policy and not give refunds? Can they demand to see a driver's license? Dear Kansas Consumer:The Kansas Consumer Protection Act (KCPA) applies to deceptive and unconscionable business practices by a supplier relative to a consumer transaction. The Act does not prohibit a supplier from asking to see or record information from a driver's license. The Act has some restrictions that apply to the use of a credit card for such purposes, but it does not restrict the use of a driver's license. When we talked with the store's manager, he said the new policy went into effect in January. The store will issue a full dollar amount refund if the customer has the sales slip. .Without a sales slip, the store will refund the "ad price" of the item. This is given on a store credit cash card which may be used for any purchase in the store. While the policy may not please all its customers, we do not find a KCPA violation in the store's change of policy. We believe suppliers can establish their own store's policy regarding cash refunds, credits, exchanges, layaways and the like. In time, customers' dissatisfaction may cause the supplier to alter that policy. However, without evidence of a KCPA violation, we cannot compel a supplier to do so. In order to avoid this situation, consumers should question the store's policy before making a purchase. By The Associated Press WASHINGTON — The government's highway safety agency said earlier this week it is investigating headlight failures on some Dodge Ram pickups and a potential brake problem with some Ford Windstar minivans. Also, the National Highway Traffic Safety Administration has fined Ford Motor Co. $50,000 for failing to notify the agency promptly of a braking problem with some Ford Explorer sport utilities and Ranger pickups that led to a 1996 recall. In the Dodge case, there are 249 complaints of headlights, parking lights or tail lights failing on 1994 and 1995 Ram pickups, says an NHTSA monthly report. Some cases involved burning headlight wires and fires. Two injuries have been reported. One motorist claimed that while driving in foggy conditions his headlights failed without warning, causing him to crash into a rock wall. NHTSA officials will study the wiring of the pickup lights. Mike Rosenau, a spokesman for Chrysler that makes Dodge vehicles, said it was working to resolve the complaints. In the Ford Windstar minivan brake case, the report said the problem could cause wheel lockup, which could prevent the driver from slowing the vehicle. According to the report, the problem begins when one or both bolts holding the front brake caliper anchor plate fall out, letting the caliper pivot outward and touch the inside of the wheel rim, resulting in lockup. Thinking Flowers? 'ArtfulParties & Events ^ "The Uncommon Florist" 921 ShalimarDr. (behind the Southgate Dairy Queen PUBLIC NOTICE Swimming Pool 3" Chlorine Tabs 50 Ibs. Walmart $101.50 Sunflower Pool $134.95 K-Mart $99.98 Pools Plus $ 94 95 2401 S. 9th • 823-7665 Prices as ol 5-27-98 Sewing & Vacuum Center 340 S. Broadway 825-0451 5:30 Sat. 9-5:00 Bernette 006 Serger ... „ , „ The Most Popular Serger • 4/3 Thread • Built-in Rolled Hem • 5 Year Warranty Mfg. sugg. retail $899 HIGH TECH AT Low PRICES! COMPUTER COMPAQ. CLEARANCE SAVE $ 100- $ 1300 on selected Compaq computers Featuring Intel Pentium® with MMX™ technology, Pentium II* processors featuring MMX™ technology, or AMD-K6™MMX™ enhanced processors. Orig. 999.00-2699.00, Now $699-$1999. Shown with Compaq 14" monitor, #9832620, orig. 300.00, Now $150 with the purchase of any Compaq clearance computer. Monitors sold separately. Clearance selection limited to stock on hand and may include floor models. Models may vary by store. Previous markdowns may have been taken. Items subject to prior sale. With the purchase of any Compaq Presario with Windows® 95 loaded, you will qualify for a discounted Windows" 98 upgrade; the software's projected release by Microsoft is late June. Some restrictions apply. See sales associate for details. Offer ends Sept. 30. 4.9% APR FINANCING Take advantage of 4.9% APR financing on DUlard's electronics purchases of $ 1000 or more - and take up to 12 months to pay. Some restrictions apply. See sales associate for more details. Minimum monthly finance charge 50 cents. SPECIAL PURCHASE & 0% FINANCING FOR 24 MONTHSIt $ 1799 $ 999 JVC stereo TV with 2-tuner picture-in-picture • Super Command™ universal remote control • 800 lines of horizontal resolution • S-video input and 2 A/V inputs • Comb filter • Hyper Surround Sound • 33% "W x SOX* "H x 23% "D • #5131826 SPECIAL PURCHASE! $ 599 JVC stereo TV with Super Command™ universal remote control 700 lines of horizontal resolution Comb filter Hyper Surround Sound A/V input and S-video input Channel Guard™ and sleep timer SOX "W x 26'A "H x 21/2 "D #5242557 Magnavox big-screen TV with built-in filter screen • Universal TV/VCR/cable remote control • Smart Sound™ automatic volume leveler • Smart Picture™ with 4 settings • A/V jack panel • Incredible stereo sound • 45/5 "W x 56 K "H x 24% "D • #5181441 SPECIAL PURCHASE & 0% FINANCING FOR 24 MONTHSIt $ 1999 RCA Home Theatre HP (High-Performance) big-screen TV • Master Touch®universal remote control • Slim-line component storage • 930 lines of horizontal resolution • 20-watt SRS^Sound Retrieval System) • 16-jack A/V panel with front A/V jack • 50 1 A " W x 66"H x 26% "D • #5239546 • Optional filter screen, #5250162, $99 SPECIAL PURCHASE! 399 $ 799 Sony Hi-8 hi-fi stereo camcorder with 2.5" SwivelScreen™ color LCD monitor and NightShot™ O Lux • NightShot™ infrared system lets you video in total darkness • Extended resolution for greater image detail and clarity JVC VHS-C compact camcorder with high-resolution color viewfinder • 18X variable-speed hyper zoom with wide angle • Super LoLux delivers visible picture quality in dark environments • Program AE with special effects • #2128279 InfoLithium™ battery with AccuPower™ meter to indicate remaining battery time Quick-charge capability 5-head record LaserLink™, an infrared link that allows wireless playback from camera to television; LaserLink™ receiver required, #4802382, $69 #2551448 tO% financing for 24 months on selected Magnavox models indicated, and on any RCA electronics purchase totalling $700 or more. Offer ends July 7. Some restrictions apply. See sales associate for details. *P-I-P (picture-in-picture) when used with a VCR or other video source. TV screens measured diagonally. Dillard's We will not be undersold on identical merchandise-guaranteed! For Your Convenience We Accept Visa, MasterCard, American Express, Discover, Carte Blanche, Diner's Club Or Your Dillard's Charge. SHOP TODAY 10 A.M. - 9 P.M.

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